Last updated: 08/08/2026
Duval Air & Heat ("we," "us," or "our") operates demo.byrootyagency.com and provides heating, ventilation, and air conditioning services in Jacksonville and St. Johns County. This policy explains what information we collect, how we use it, how automated systems are involved, and the choices you have.
Information you give us directly. When you submit a form, call us, text us, use our website chat, or book an appointment, we may collect your name, phone number, email address, service address, and details about your heating or cooling system and the problem you're experiencing.
Service and equipment records. Job type, property type, system age, urgency, service dates, assigned technician, maintenance plan status, and renewal dates.
Payment information. Estimates, invoices, and payment records. Card details are entered directly with our payment processor and are not stored on our systems.
Communications. The content, date, and time of calls, text messages, emails, and chat conversations with us — including conversations handled by automated systems as described in Section 5.
Information collected automatically. IP address, browser and device type, pages viewed, time on site, and the website or advertisement that referred you, collected through cookies and similar technologies.
Respond to inquiries and schedule service appointments
Send appointment confirmations, reminders, and service updates
Provide estimates, invoices, and payment receipts
Route jobs to the appropriate technician
Maintain equipment and service history so future visits are faster and more accurate
Request feedback or a review after completed work
Improve our website, our service, and the quality of our automated systems
Meet legal, tax, and regulatory obligations
We do not sell your personal information.
We share information only with:
Service providers who help us operate, listed in Section 7, and only to perform work on our behalf
Technicians and subcontractors assigned to your job, who receive what's needed to complete the work
Legal authorities when required by law, subpoena, or to protect our rights, safety, or property
A successor business if our company is sold or merged
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you have consented to receive text messages from Duval Air & Heat, you may opt out at any time by replying STOP to any message. Reply HELP for assistance, or contact us at +1 (904) 525-1896. Message and data rates may apply. Message frequency varies. See our SMS Terms for full details.
We use automated systems, including artificial intelligence, to help handle routine communication. Specifically:
Website chat and text messages. Our chat widget and some text message replies may be generated by an AI assistant rather than typed by a person. Its role is limited to answering common questions, gathering details about your service need, and scheduling appointments. It does not diagnose equipment problems, quote prices, or make final decisions about your service.
[Phone calls. Incoming calls may be answered by an automated voice assistant that collects your information and schedules appointments.]
Reaching a person. You can ask at any point to be put in touch with a member of our team. Depending on the time of day and who is available, we may connect you directly or take your details and have someone follow up. Our phone line may be answered by an automated assistant, including during business hours. You can also reach us by email at [email protected], which goes to our team directly.
Anything the automated system is uncertain about is passed to our staff.
What happens to these conversations. Transcripts are stored in our customer records alongside your other service history and used to serve you and improve how our systems respond. [Conversations are processed by the AI providers listed in Section 7 solely to generate replies, and are not used by them to train their general-purpose models.]
No automated decisions with legal effect. These systems don't determine pricing, deny service, assess creditworthiness, or make any decision that produces a legal or similarly significant effect. They gather information and schedule; people decide.
Florida is a two-party consent state. We do not record telephone calls without notifying you at the start of the call. If a call is being recorded or monitored, you'll be told before the conversation begins, and you may ask that recording stop or request a person instead.
Recordings and transcripts are used for quality assurance, training, dispute resolution, and maintaining accurate service records.
Text message and chat conversations are stored as a normal part of your customer record.
We rely on the following categories of providers, each with access limited to what's needed to perform their function:
FunctionProviderCustomer records, website, scheduling, messaging platformHighLevelTelephone and text message deliveryTwilioEmail deliveryMailgunPayment processingStripeAI chat, message, and voice assistance[OpenAI / your provider]ReviewsGoogle[Website analytics][Google Analytics][Advertising measurement][Meta]
We may change providers over time. This list reflects our providers as of the "Last updated" date above.
Our website uses cookies to remember your preferences, understand how visitors use the site, and measure advertising performance. Most browsers allow you to refuse or delete cookies in their settings. Disabling cookies may affect how parts of the site function.
Customer and service records, including equipment history: for the duration of the customer relationship and 7 years afterward, supporting warranty claims and tax requirements
Call recordings and conversation transcripts: 12 months, unless needed longer for a dispute
Text message records: 18 months
Website analytics: 26 months
Records of opt-out requests: kept indefinitely, so we can honor them
Adjust these to what your system actually does. Do not publish a period you don't enforce.
You may:
Opt out of text messages by replying STOP to any message
Ask us to stop sending non-essential emails, or to contact you by phone instead
Ask that a member of our team, rather than an automated system, handle your inquiry — we will either connect you or arrange for someone to follow up
Request access to, correction of, or deletion of information we hold about you
Contact [email protected] or +1 (904) 525-1896. We may need to verify your identity first. We may retain records where required by law or to complete work in progress.
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Our services are intended for adults. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided us information and we will delete it.
We may update this policy. The revised version will be posted here with a new "Last updated" date.
Duval Air & Heat Phone: +1 (904) 525-1896 Email: [email protected] Serving: Jacksonville and St. Johns County