SMS Terms & Conditions

Last updated: 08/08/2026

1. Program Description

By providing your mobile number to Duval Air & Heat and agreeing to receive text messages, you consent to receive SMS from us related to your service with our company. Messages may include:

  • Replies when we've missed your call

  • Responses to service requests you submit through our website

  • Appointment confirmations and reminders

  • Requests to reschedule a missed appointment

  • A request for feedback or a review after completed work

Some messages may be sent or answered by an automated assistant. See our Privacy Policy for details.

2. Consent

By submitting your mobile number and checking the consent box on our forms, you confirm you are the subscriber of that number or are authorized to consent on the subscriber's behalf, and that you are at least 18 years old.

Consent is not a condition of purchase. You are not required to agree to receive text messages in order to buy anything from us or receive service. You can reach us instead by phone at +1 (904) 525-1896 or email at [email protected].

3. Message Frequency

Message frequency varies based on your activity with us — requesting service, scheduling, and appointments in progress will generate more messages than periods with no active job.

4. Cost

Message and data rates may apply. These are charges from your mobile carrier, not from us. Check with your carrier for details about your plan.

5. How to Opt Out

Reply STOP to any message from us at any time. You'll receive one confirmation message and then no further texts.

To opt back in later, text START to the same number, or ask us next time you're in touch.

Opting out of text messages does not remove you from our customer records and does not stop phone calls or emails. To change those, contact us using the details in Section 8.

6. How to Get Help

Reply HELP to any message, or contact us at +1 (904) 525-1896 or [email protected].

7. Carriers and Delivery

Wireless carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and your device, and we cannot guarantee that every message arrives.

8. Privacy

Your information is handled according to our Privacy Policy. Mobile information collected for SMS purposes will not be shared with third parties or affiliates for marketing or promotional purposes.

9. Contact Us

Duval Air & Heat Phone: +1 (904) 525-1896 Email: [email protected] Serving: Jacksonville and St. Johns County

10. Changes

We may update these terms. The current version is always posted on this page with the "Last updated" date above.